If you wish to return any product purchased from GetDyson.com, please contact us prior to returning your merchandise.
By email: GetDyson@Dyson.com - Our Digital Support team is available 24 hours a day, 7 days a week. Most inquiries are handled within two hours or less.
By phone: 1-866-MY-DYSON (1-866-693-9766) - Our Helpline is available from 8am - 8pm Monday to Friday, and 9am-6pm Saturday (closed Sunday).
To receive a refund from Dyson, please follow these three steps:
If you do not have the original packaging, please bring your machine to The UPS Store to be packaged there. Please allow 4-8 weeks for return processing. Orders returned within 30 days of purchase date will be refunded initial payment.